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Agara Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls. Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great Call Center Solution, But Some Features Are Limited

We use Agara for our call center.It takes away alot of the work of having to train employees and it keeps all callers on track through menus.The interface does not have as many options available. When you are speaking with a customer or prospect there is no real way to go back and forth in conversation. There isn't really much I dislike about Agara other than I wish I could do certain things more efficiently. It has helped us streamline our call centers and allowed me to focus more on my…

Pros
  • The app worked great when trying new solutions before putting them into practice! No hassle, just seamless integration between salesforce CRM & SalesIQ's Call Center solution!! Allows easy tracking within SFDC without overburdening reps too early (for onboarding).I think that one aspect they did well was allowing access from both platforms so users didn’
Cons
  • Nothing

Revainrating 5 out of 5

Great communication tool with no hassle involved

The best thing about agarawas that it could talk for me. I didn't want to speak myself so having this machine do all my talking was perfect! Also, when we had problems she would tell us what to say or how to fix our issues so there wasn't always time wasted trying to figure things out ourselves. Sometimes you get some laggy responses which isn't really noticeable but then other times it just doesn't work at all. We were solving a problem where people weren't able to easily reach someone who…

Pros
  • Great experience with customer service
  • Easy & quick set up process
  • Very easy interface (easy navigation)
  • Provides great support staff assistance if needed very helpful in resolving any issue quickly.
  • Has been reliable over multiple years now
Cons
  • Mostly okay, but...