I like that it's easy to use online through our intranet system as well as desktop version. The search function can be improved but we are working with them in order to improve this functionality. It would also help if they could add more templates or layouts so users don't have to create new ones each time. We're solving many problems related to data collection from clients. This software has been very helpful because you can enter all your client info at once instead of having multiple spreadsheets out there which makes things easier when searching for specific details about projects.