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Anastazja Frelek (Ma ᠌ photo
1 Level
159 Review
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Review on Redmi Note 10s International Model, 6GB RAM, 128GB Storage, Factory πŸ“± Unlocked GSM (Pebble White) - Not Compatible with Verizon, Sprint, or Boost by Anastazja Frelek (Ma ᠌

Revainrating 1 out of 5

A complete disaster, definitely did not pass the quality check!!!

I do not advise purchasing from the Wismaster store because you will only waste time, money, and nerves if you do so. I purchased a phone with delivery, and although it was delivered quickly, after less than a week of use, the phone began to reboot itself, and the screen did not function correctly. I bought the phone with delivery, and although it was delivered quickly, it did not work correctly. I took it in to the service center, and they tended to all of the problems. After waiting for 11 days with no one calling me, I decided to call the company myself. When I did, I was told that the phone had been reflashed and that I could pick it up on my own. Did you flash it after waiting 11 days? And why, all of a sudden, should I spend my time and roam about the store aimlessly because there is a crowd of people there? For delivery require 390. Not only has the store's error left me without a phone for such a long period of time, but no one has tried to offer an apology for the trouble or, at the the least, provide free shipment as some form of compensation. Will I have to wait for who knows how long and spend more of my time and anxiety if the flashing the phone doesn't help and it continues to act like a broken one? The support for the customers is horrible. I expect the management to take some kind of action.

Pros
  • Not
Cons
  • The phone is broken, they refuse to provide free delivery from the service (the marriage is the fault of the store), it is impossible to get through to the service, and you have to drive to it from the opposite end of Hong Kong for more than an hour (it would be possible to do the service in the center)