The best thing about this software is that I never had any issue whatsoever while using their product or service. They are always available whenever you need them! Their customer support team responds at amazing speed and can help fix issues right away if they arise during your event's run time (or even before). This makes things so much better than other competitor products out there because the risk of downtime due to technical matters goes down drastically - which means less stress from my end too. We've been able to get all our events done without having problems once throughout two years' worth of use now. Not only did everything go very well but also went smoothly thanks to how knowledgeable everyone was when dealing directly with us.