The product I received appears to have been returned by a previous customer. The box was slightly torn, part of the inner packaging was missing. I can only return for this reason. However, I'm also concerned about the quality of the paddles...the metal part that rotates in the paddle doesn't match the paddle itself. There is a significant gap that allows the batter to remain in the pan. If I don't come back because it's not a new product I'll see how well they work.
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