It has been great being able to use this tool in my daily work life! I love how easy everything works together when using all 3 products (IT glue/PSA & TMS). The support staff are very helpful if needed. There have not really any downsides that i know about yet but there may be something that comes up later down the road. If anyone needs help getting started please feel free to contact us through email via their website so they will get back right away!! We've used PSAs before but never realized what an amazing product iTG was until now. !