I asked the company for help. They are amazing! Your product is amazing and charges all my devices. Important: I purchased this panel specifically to charge my lithium ion battery pack generator for emergencies. I made sure all the specs were correct for performance. As soon as I connected the panel to the generator with the supplied mc4 cable, my generator started smoking. Now the solar panel in my generator has died and the warranty has expired. A new one costs me $300, which I can't afford right now. I mean make sure your alternator has the correct polarized wire. My alternator was erroneously upside down. As my generator can no longer be solar charged due to the solar input connector smoking I have just purchased a Jackey 1000 and will be using this solar panel to charge it with an 8mm DC jack. I have rarely experienced such excellent, friendly, responsive and knowledgeable technical and customer support. product, 5 stars. support, 5 stars.
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