Hello, I express my graude to the HyperX support team who answered me yesterday at three in the morning, that's what round-the-clock support means)). Even a picture with annotation was thrown. In general, I’ll tell you what I had, I bought HyperX Cloud Alpha in the Giganti SPB store, because the price tag was lower than everywhere else, I came home to celebrate, connected it, and . . Digression, I'm not very sophisticated in sound, but I was born in an audiophile family and I'm very picky about sound, I listened to normal headphones. So the left earphone seems to be playing quieter than the right one, moreover, there is interference, the sound is very muffled . He let everyone around him listen, everyone also agreed, the sound is below average, the right earpiece plays louder, there are small noises in the left ear. I tried to connect it to the phone, to the DAC with a cl A amplifier for headphones, to the phone, etc. , I plugged all the plugs, etc. . It's useless . . I wrote about this support service at about three in the morning - Hong Kong time, lo and behold, they answered me in seventeen minutes and even threw off an annotated picture of how to properly plug in the plug, support service, once again bravo, on top. They wrote that if one earpiece plays louder than the other, then this is an obvious marriage. This morning I went to the light that was not close to me, again to the Giganti St. Petersburg store. Special thanks to the manager Yana, she said that some HyperX Cloud Alpha headphones had already been returned, they had been used for a month, that the young guy returned them, because they turned out to be too quiet for him, he stuck them into the sound system both in the computer and in the phone, nothing helped, quietly . . No problem, another box with ears was printed with her, the same ones, all three pairs listened)). And lo and behold, the ears that the guy ped after a month of use sound more even and louder than everyone! )). (He handed them over to the store, from there they were handed over to the guarantee, to our beloved company, the manufacturer of HyperX, they returned the ears after the examination, everything is fine with them) So, the third pair of headphones turned out to be similar in sound to mine, one to one) ).
