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1 Level
783 Review
57 Karma

Review on Get Satisfaction by Scot Hughes

Revainrating 4 out of 5

Easy way make communities without having tons and tons of knowledge

I like how simple it was for me to create my own community, but also the simplicity of keeping up with all the new features they keep adding! The customer service has been great as well. It's not perfect by any means, but so far their support team seems pretty good. If you're looking for something where people can ask questions about your product or services, this might be what you need. You don't have to worry too much about privacy issues because everything stays within the community itself. This makes things easier in terms of getting feedback from users who may feel more comfortable talking amongst themselves instead of reaching out to someone at your company directly.

Pros
  • Easy way make communities
  • Great tool if there is ever an issue
  • Customer Service reps are always helpful.
  • Good pricing structure overall when compared other sites (not free)
Cons
  • Not quite enough traffic yet
  • Needs better marketing strategy