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Get Satisfaction Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Marketing, Online Community Management

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Description of Get Satisfaction

Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Easy way make communities without having tons and tons of knowledge

I like how simple it was for me to create my own community, but also the simplicity of keeping up with all the new features they keep adding! The customer service has been great as well. It's not perfect by any means, but so far their support team seems pretty good. If you're looking for something where people can ask questions about your product or services, this might be what you need. You don't have to worry too much about privacy issues because everything stays within the community itself.

Pros
  • Easy way make communities
  • Great tool if there is ever an issue
  • Customer Service reps are always helpful.
  • Good pricing structure overall when compared other sites (not free)
Cons
  • Not quite enough traffic yet
  • Needs better marketing strategy

Revainrating 4 out of 5

Great platform if your looking into improving Customer Service

The customer service team at Get Satisfaction are always very helpful, friendly, and professional. I like how they have multiple ways for you to communicate with them, whether it be via email or through their app. They also have great tutorials to help teach people how to use their product effectively. I dislike how the website can sometimes feel slow and clunky. It's not bad per se, but just something you need to get used to. Try it out! You will see that it really does make communication…

Pros
  • They also give great tools to help educate your staff on how to use the system
Cons
  • They don't have the best mobile apps, and it can take a little time to navigate some of the pages