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1329 Review
47 Karma

Review on Get Satisfaction by Tony Wilson

Revainrating 4 out of 5

Great platform if your looking into improving Customer Service

The customer service team at Get Satisfaction are always very helpful, friendly, and professional. I like how they have multiple ways for you to communicate with them, whether it be via email or through their app. They also have great tutorials to help teach people how to use their product effectively. I dislike how the website can sometimes feel slow and clunky. It's not bad per se, but just something you need to get used to. Try it out! You will see that it really does make communication easier. We're using Get Satisfaction to communicate with our customers regarding issues with our products.

Pros
  • They also give great tools to help educate your staff on how to use the system
Cons
  • They don't have the best mobile apps, and it can take a little time to navigate some of the pages