As a healthcare industry product manager, I had great hopes for Bamfan's e-commerce platform. Unfortunately, I had nothing except negative interactions with the website. To begin with, the website did not have nearly as many products as competing websites. I had a lot of questions about the products I was considering buying because the descriptions were so vague. To top it all off, I had a hard time navigating the site and locating the goods I required. The checkout process was very complicated, and my order took too long to arrive. Finally, I tried to get in touch with their customer service department for some help, but they were completely unresponsive and useless. Bamfan's crew failed to meet the standard for competent customer care that is expected of any online retailer. My overall impression of Bamfan's online store was negative, and I would not suggest it to others in need of assistive devices. Significant downsides that make this online company a less-than-ideal option include a small range of products, a complicated website, and unsatisfactory customer support.