Review on Spanish Cedar-Lined Cigar Humidor With Digital Hygrometer - Holds 35 To 50 Cigars, Includes Cedar Divider, Cutter, Ashtray, And Humidifier - Perfect Father'S Day Gift by Jeff Kern

[Updated] I originally contacted the company to let them know that my previous purchase was maintaining temperature. After contacting support, I was asked to follow standard guidance to season the humidor, and treat the humidifier. Once my efforts were exhausted, the support agent offered to replace my humidor. I appreciated the offer, but more importantly, I was impressed with the consistency by which I was engaged. The support agents (more than one) were good about picking up the latest action on threads, ensuring that I had current information and was taking the next step in the process. In the end, I am a happy customer (with a replacement product) that will recommend both the product and company. Kudos for creating a great customer experience.