It is simple yet powerful platform that lets you manage your entire network with ease! I like how it allows me access remotely via phone or email when needed which makes my life easier while managing an office full of computers in different states/countries (I'm Canadian).
Some things seem glitchy at times but they are working hard towards fixing them so overall its great experience using this product thus far. The one thing i dislike most about rccp right now would be their support team who seems very slow responding time wise compared ot other companies we use such as Cisco etc - however once issues do arise then there's nothing better than having knowledgeable people helping us figure out our problems quickly & efficiently!! We have been able solve all sorts of IT related needs since implementing RCCP including remote desktop connections between offices across Canada / US without issue plus more recently adding VPN solutions.