I use this to help us communicate with our customers, we can send them emails in one click using templates that are pre-filled for example if you want your customer's details added then it is as easy clicking an option box than filling out each line of text manually! It also helps me when creating my own content because once again its all just clicks away without having too many lines filled up by hand which saves time but more importantly makes sure everything looks great (if thats something important). As mentioned above there isn't much dislike about what i do find useful - mainly things like saving sending mass email campaigns etc so they look professional at no extra cost other wise whats not really disliked either?