The most important thing about this software is its customer service, they are always willing to help whenever needed. I used to think that it was difficult to use, however after using it for some time I realized how simple it really is to use, It does not have an easy interface, but once you get used to it the rest is just like cake! Sometimes when I am trying to find something I cannot find it. This happens because sometimes you do not know what to search for. So, maybe if there were more options for searching would be better. Its easy to use and has all the necessary tools for any business. If you are looking for a tool that helps with customer support then this is the one for you. It really helped me solve my problems and made my life easier.