I like how easy it was to use once we got used to using it! It took some time getting our staff trained but now they all seem very comfortable with working in this software as well as other aspects of their work lives. Sometimes when you are searching through something within the program or trying to input information there seems to be errors displayed which can make your job more difficult than necessary. I have been able to help my team find important records quicker because if them having access to these documents at any given moment helps us provide better customer service.