. First I filled it with 1.7 times the amount of water according to the markings on the glass teapot. Kosori has a safety feature that should disable it if it runs out or boils over. But when I checked the water boiled like crazy before shutting off, thank goodness the lid on this kettle isn't pressurized, well Cosori doesn't answer calls about corona and says you should email them. I received an email response regarding this issue and cosori would like me to send you the boiling water video, my amazon invoice, the date of purchase and ID stickers (so the team can look into this issue) and everyone else send details. Other users had this problem and I hope cosori fixes it. this problem before someone gets hurt like mine. Time to return it to Amazon for this product! Any business unable to answer the customer service phone during this corona period should be ashamed of today's technology where customer service can be at home and safely at home!
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