The ease of integration with our POS to track freight and help to confirm load. They will call to confirm the delivery at the time the driver says he will be there. It helps confirm the load and the driver. The interface is not always easy to navigate, and they need to fix the problem of the mobile device not accepting the app. The solution is not always user friendly. We are not sure how many loads have been lost without their confirmation. They help confirm the load and the driver. I like that it is user friendly and easy to use. I dislike how hard it is to make changes to the settings if you are not familiar with the system. It can be confusing at times when trying to figure out why something isn't working. We have been able to track all our loads through this software including customer loads. It has allowed us to see exactly where we stand with our customers.