It is very user friendly to use in our organization as it integrates with other tools we are using such Atlassian products like Jira etc.,The ability to create custom workflows or process templates makes this tool unique compared to its competitors. I would say that there could be some enhancements made by adding more features which can help us solve issues faster without having any manual intervention required from anyone else but still not much improvement was seen since version 2 release so far. We have been able to achieve what we wanted through integration between different systems within our orgs now everything works together seamlessly!