Description of SIAM Broker
Lomnido has developed the Lomnido SIAM Broker, an easy-to-use and efficient platform for integrating the ITSM processes of all partners involved, regardless of the ITSM solutions used.
As a result, support information is exchanged reliably, securely and automatically and cooperation within the framework of service provision is optimized.
Using Lomnido SIAM Broker as an integration platform is significantly more cost-effective than individual data connections.
Benefit from Lomnido’s ready-to-use connectors and transaction patterns and integrate with your partners within days – with practically no configuration changes to your ITSM solution.
Benefits:
Accelerate service processes by automating system connections
Optimized collaboration in service delivery and improved service quality
High flexibility and scalability through fast on- / offboarding of service providers / customers
Increased transparency through permanent status overview
Existing applications and systems remain practically unchanged
