The customer support is excellent and always willing to help. They have the ability to work with our team of accountants and advisors to ensure we are well informed about our compliance obligations. The system itself was difficult to use at first, but this has been improved by the release of new updates in recent months. It seems like they are continually improving their product. Be prepared for some initial time out while you get used to how it works. We used Name Scan to address our AML/CTF requirements.