I like the fact that it makes our job so much easier. The program has allowed us to have a better working relationship with our tenants which allows them to keep their business going without interruption. I dislike that it can be difficult to understand at times and some of the features are hard to find. We use cohesion in conjunction with other software applications to make sure we are always up-to-date with lease information, property management data and building operations. This program has helped eliminate the manual process of taking requests from tenants and making changes as needed. It's made all our jobs more efficient and given us peace of mind knowing we know everything about our tenants.