I like the concept of this product, it is very similar to other products in the market. It offers many features but can be difficult to install and configure at first. The support team was not as helpful as I would have liked. They were nice enough but did not seem to understand what I was asking for. We're looking into getting a more comprehensive version of Remote3.it installed. If we do decide to go with another solution, we will look at Remote3.it again. We are solving issues related to remote access for our employees who work from home.