The team at SEi has been very helpful in our transition from an out of date system to one that will work for us now, as well as into future enhancements.
It's great having someone who knows what they're talking about when you need it most! Nothing so far - everything we've needed was provided promptly or within reasonable timeframes (sometimes quicker than expected). I would like to have seen more engagement with other parts of my organization outside of just myself during implementation / upgrades though. We are solving several problems by using this software including better management/tracking of projects, increased visibility throughout our org (both internal & external), improved communications across teams, etc.