I like how easy it is when you have multiple people in your team using this software so there are no problems with communication or confusion as we can all see what’s going at any given time which makes life easier! It would be great if they could add more categories/sub-categories within each category but not much else really - maybe some extra features? We use getshop mainly because our clients love being able too book their own rooms without having an agent do everything themselves (which saves them money).