The ability of structure is very easy in managing your JIRA issues. It helps you from creating new issue or updating existing one as per requirement which makes it easier than other tools available out there! If u have any problem while using then they provide free support services so don't hesitate just go ahead :) I haven't faced anything negative yet but i guess if something goes wrong we can always contact them via their website/support team etc. Easy management of all my JIRAs within one screen itself without wasting time searching each individual dashboard. Also its really helpful when working remotely where sometimes it gets hard finding an active person who has access to jira admin panel. So this tool solves such problems by providing centralised place where everyone knows what's going on. We are solving our communication gap at remote location also since now we know exactly how many tickets pending &.