The card that came with the product says "Our goal is a happy customer!" Unfortunately it isn't. We've been looking forward to the puzzle board in anticipation of our Thanksgiving family activities. The packaging was fine. Well insulated from possible rough treatment. Box in a box with styrofoam to protect the top and bottom of the board. Once opened, however, it was a different story. One of the nails holding the board to the frame was sticking out. One of the side panel pieces that define the top edges of the puzzle room was not repaired. The nail stuck out again. Finally, the rest of the edge that defines the collection hole is unsecured. Very bad quality. Pretty disappointing.
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