I like that it's easy enough that my team members who are not developers could use this tool without any training at all! It was very helpful in creating our Roadmap so we knew what projects were important vs those which would just take time away from more critical ones. In order to get started you need someone technical as well since there isn't much out-of-the box functionality but once everything gets set up properly it works quite nicely. There wasn't anything about the product itself that really stood out negatively either - other than perhaps some initial setup issues. We used this primarily as an internal roadmap/project tracker though they also have external options available too if needed.
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