I have been using this conditioner and shampoo for many years and I usually (but not always) buy direct from the salon. I was in a bind, I needed more, and I've never had a problem shopping on Amazon in the past. The conditioner was NOT the same formula, it's the wrong consistency and it doesn't work on my hair. It's like putting hand lotion on my hair! Everything was a mess and after blow drying my hair was rough, waxy and completely unruly. I will go to my salon to see what they think just so I know but the product is completely useless. It's been two washes with my alternative shampoo/conditioner and my hair still hasn't completely lost its waxy feel. I don't use any other hair products and the shampoo still felt good so it had to be this conditioner. Attention buyers, as I have been using this product almost exclusively for several years and something is wrong!
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