I like the fact that it allows me to have a view of my machine's status without having to go into each machine and check its status. It is easy to use, and the customer service is great! I don't like that it is not 100% accurate. Sometimes it is not accurate when it comes to predicting the time of failure. Sometimes it will show me that a machine is in good condition, when it has a machine that has been on for a long time, but it is not. I use it to predict the time of failure of my machines. It helps me to know when my machines are going to fail, so I can have them replaced before they actually fail.