It was easy for me as an owner of my business (a dental practice)to use this software! I have had no problems with it at all - everything works perfectly well so far. The customer service has been excellent too; very responsive whenever we've needed assistance or clarification about anything related to our account/sales process etc. There's nothing in particular which i dislike other than perhaps how long some things can take from time being submitted through via their website interface but then again maybe thats just because its not something they're used to doing themselves? This product would be perfect if you are looking into using one system across your whole organisation rather than having separate systems within each department / branch office e.g dentist appointments booking patient records billing invoicing general ledger accounting finance HR payroll.