I like how easy it was for my department, as well at our clients site too! The system has helped us keep track with all tasks assigned in real time so we can see where things stand before they are due or overdue by dates etc.. It also allows you set up alerts when something comes into your office/site which gives an immediate notification if someone needs help right away insteadof waiting until after hours (which sometimes doesnt happen)!! Not much but maybe more options? Maybe add some different types other than just text messages?? Nothing really because everything works great however i do not dislike anything about this program either :) Great way totake control over assignments given out throughout any day whether its home base work or client sites across multiple states around countrywide.