The staff is always willing to help you out when needed or if they know someone who can assist! There are some areas that I wish were more user friendly but overall this program has been great for me so far!! You will learn your way around it as time goes by and become comfortable using all aspects of JHUEngineering's website such as creating an account/profile page etc..
It takes awhile at first, just be patient. This is definitely helping my job skills because its helped me create things from scratch which was not something we did back home before coming here.