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New Zealand, Wellington
1 Level
730 Review
46 Karma

Review on salipt by Greg Horn

Revainrating 1 out of 5

Dissatisfied with the Customer Service Offered by the Salipt Online Store

Being someone who enjoys doing things himself, I'm always looking for reputable internet retailers that stock high-quality tools and hardware. When I saw the Salipt online store, I was thrilled to make an order for the tools and cabinet hardware that I required for the home improvement project that I was working on. Having said that, my time spent with Salipt was not satisfying. To begin, the website was difficult to navigate, and the search function did not provide a lot of assistance when needed. It took me a considerable amount of time to track down the items I required, and even after I did so, I was uncertain as to whether or not I had made the appropriate choice. After completing my order, I was surprised to see that the incorrect shipping address was included in the confirmation email. In the hopes of finding a solution to the problem, I got in touch with Salipt's customer care right away. On the other hand, I was greeted by an unpleasant and unhelpful individual who appeared to have little interest in fixing the issue I was having. It took a few days and a few more emails than necessary to ultimately get the correction made to my mailing address. It was a source of great disappointment for me to discover, upon receipt of my order, that several of the things had been harmed in transit. I tried to get in touch with Salipt's customer support once more, but this time I didn't even get a response to my inquiry. The quality of the tools and cabinet hardware that I received was substandard, which made an already difficult situation even more difficult. The tools had a fragile feel to them and were readily broken; also, the cabinet hardware was of low quality and did not fit well. My experience with the Salipt online store was, all things considered, one that was stressful and discouraging. I would not recommend Salipt to anyone seeking for dependable tools and hardware because the website is difficult to navigate, the customer support is terrible, and the quality of the products is below average.

Pros
  • Easy to use website with quick search.
Cons
  • There is a possibility that some products will arrive broken or flawed.