The best thing I like about this tool it's very easy to use, you can create your own workflow or pick from predefined ones for different business processes.
It has some useful features which helps in creating workflows faster than manual methods. Sometimes we face issues while using visual trace spec because of its compatibility with other tools but that gets resolved by contacting their support team. If used properly then there are no flaws at all! We have created our own process flows as well as standard ones so far without any problems faced.