I wrote to AverMedia technical support, they advised me to ate the firmware, and if the flashing does not work, then carry it to the service under warranty. Returning to the store will no longer work, because there was no time to immediately test. With its pros. - According to the reviews and tests that I watched, a good device (by picture and microphone). Glad someone is working. β Design, curtain on the camera. Cons below: I got either a marriage, or some kind of cunning incompatibility with the system (Win10). - The microphone works well, but the video freezes (and the black screen stops) after a few seconds or minutes after connecting to the computer. It is impossible to use. You poke usb, the situation repeats. I saw on Reddit, someone has the same problem ("work for a little bit and then freeze completely and either go Black or a pinkish color"), that is, I'm not the only one so lucky. - It was not possible to upload a new firmware from the off site. The utility writes "fail". All dances with a tambourine that could be done in the OS, I did. I installed their software, tweaked the settings, checked the drivers (there are no options, only the standard ones from Microsoft). Checked on two computers (Win10) and in different ports.
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