It's easy to use, it runs well in all versions of windows (10/8) as far back I can remember there was nothing we disliked about this product other than lack if features when compared with competitors products like DATARITE or JMRamp etc..
We are using dewsoftx mainly because its free but they also have paid options available which has some nice additional useful tools that help us out sometimes better then our own custom built scripts! Our team uses these programs daily so reliability really matters here since downtime will not be tolerated easily by my customers nor myself!!