The speed of production, ease to use product and customer service is excellent! I have been able to customize my tray for each patient that we see with this system. We were using an older version of the DIBS product which required us to print out our own custom brackets but now they are all built into one program so it's very easy to add new patients as well. There was nothing about this system that I disliked at first glance. It has made our job much easier by providing quality products quickly and easily.