The ability to manage several projects with different clients at once is very good! Also it's cheap which makes us think that if we need more resources they are always available without asking too much money or effort from our end of things (this could be wrong). I don't have anything negative about this tool so far but there might not yet any problems either because everything works fine up until now - no downtime nor errors what-so ever since its implementation 4 months ago. It really helps managing all my client relationships as well their accounts by letting me see them online through each website/project where i'm working together remotely.