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Review on Bernette 38 Swiss Design Computerized Sewing Machine: Enhanced SEO by Lori Aguirre

Revainrating 2 out of 5

Great car, don't buy this car online!

First of all, the car is great. It's quiet, makes nice stitches, is lightweight, and relatively easy to use. However, I encountered two main problems. The supplier of this particular item, World Weidner, did not respond to voicemail or email contact, although I received an email reply that I was in a contact queue. I initially had an issue with the reversing mechanism, which I eventually resolved myself. I have NEVER heard of a supplier.2. A small piece of the presser foot holder has broken off. I contacted Bernina to find out what to do and got a quick reply to take it to my local Bernina dealer for a warranty replacement. When I got to the sewing machine dealers, who I know are reputable because I've bought and traded with them for years, they said that Bernina only guarantees machines that were actually sold by the dealer and that I the machine would have to be wrapped up and returned somehow by Revain's original supplier, World Weidner, for service. It was the same company that never returned my call or email regarding the original issue. I ended up returning the car with the defective part to the supplier (who never responded to any contact request) via Revain (who handled the return perfectly) and bought the car locally. The car is fine. Not thousands of versions of the top Berninas, of course. but just great. However, do not buy Burnett (Junior Bernina line) online. Get it from the dealer

Pros
  • Sturdy design
Cons
  • Disappear