I like how easy it was for me personally as well as my team members to use this program! There were not many cons - sometimes when sending out emails they would get stuck in your spam box or even end up getting deleted completely before reaching their destination inboxes (which can be frustrating). We had some issues with our previous platform which caused us much confusion since we did not know what happened until days later once an email sent from one of our clients got lost somewhere along its way through multiple servers. This made everything confusing at first but after using kaputrull's help desk service, now all communication has been solved efficiently and effectively.