I am using this bulb to replace my BenQ st2150. When it arrived I installed it and the picture was dark. I have contacted support via email. Jackson replied and assured me that he would ship a new bulb the next day free of charge. Even with this pandemic, it only took 2 days! I was surprised. Jackson not only sent me a new lightbulb that works great, but also provided great customer service that you can't seem to find anywhere else. defects happen. When they do, you better hope someone like Jackson is the person on the other end. Great product and great customer service. Thank you guys!
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