We've been using this product for several years now, but we are only just now beginning to see the benefits! It is so easy to use that even I can understand it - and my job title is "manager". The user interface has also gotten easier over time; I don't have to spend much time adjusting settings anymore. There isn't anything bad about this software at all - in fact, there's nothing not to like! If you're looking for an effective way to reduce alert fatigue and improve employee productivity, then this should be your first choice. Our team uses this software daily alongside other tools such as RescueTime. We find them both helpful because together, we get more done than either tool alone would produce on its own.