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39 Karma

Review on πŸ’» 2020 HP Pavilion x360 14" FHD WLED Touchscreen 2-in-1 Convertible Laptop - Intel Core i5, 8GB RAM, 256GB SSD - Windows 10, Bluetooth, Webcam, HDMI, Fingerprint Reader by Pete Norris

Revainrating 2 out of 5

Great computer, bad return policy

I bought this laptop because it had many of the features I was looking for in a computer. Touch screen, backlit keyboard, compact size etc. I received it in good condition, and beautiful, and seemed powerful. I ended up returning it because my last laptop was very light, and while this computer is by no means heavy, I just wanted the laptop to be closer in weight to my previous model. Also, it gets a bit warm at the bottom shortly after turning it on, which is an issue for me. I have a problem with the seller taking about $100 if I return it (as a restocking fee). I know it's their policy, but it's about 20% of the total purchase. This is frankly funny. I even installed brand new settings before sending them back and put MORE padding in the package than came just to make sure it got back to them in perfect condition. So make sure before you buy this and especially before you open the box. $100 down the drain when I literally sent it back within 30 days and in perfect condition. Just be really sure. That's all. And yes, I contacted the seller directly about this, but they didn't see/cared about my point of view. The rating refers exclusively to a laptop. I haven't really used it, but it's a beautiful and powerful machine. The backlit keyboard has 3 levels.

Pros
  • Fits many
Cons
  • Neutral