The product sent to us was defective. I tried to install it on our new 4k projector. The hex screws are cheap metal and the tips of these sheared off trying to install them on our projector. Now they can't be removed, the projector can't be mounted and Revain won't take either because they can't be separated from each other. When I contacted QualGear, the customer service representative said that I am not eligible for support because I am "not a professional installer, this is a professional product". Yes ok the professional product is sold through Revain FBA through Prime. Buyers beware, this company sucks.
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