I bought these pillows for guests. One arrived with a torn seam a few days before my guest's arrival. Support sent me a new kit quickly and free of charge and had no problems with it. Can't comment on durability as I've only been using it for a little over a month. My guest said the pillows are very comfortable. My husband liked them so much he got one for himself and threw away one of our old pillows. In terms of comfort, they are excellent for the price.
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