Review on Happy Schedule by Josh Moore

I love how flexible this was when setting up my agents' schedules vs other programs out there (such as Zendesk). It's not intuitive but they are working hard making improvements! They've been adding more features all along so you can see if something will be useful or maybe even necessary long term? The benefits of being able realize what works best with our team versus trying things one by one before switching over completely were invaluable during training time - no need to spend hours/days testing different setups until finding someone who gets everything right 100% perfectly!!