The best part about this product has to be it's price point - there are other products out their that cost as much or even more but do not have all of these features included (or any at less than half). I love being able see what my kids/teenager friends / family look like when they're away from me! It also makes keeping track easier for myself because you can check up online whenever necessary without having access right then & again later in life if needed too!! Not so great feature would probably say its ease-of use with easy setup process which was made simple by our tech support team who were awesome throughout every step we took together :).