I like the number of levels but it seems vertical. I got this so our two cats have a place upstairs to escape the dog, but when I put them in there they don't seem to like coming down and exploring other levels. They usually climb up and then just jump down. Maybe it's just my daredevils practicing base jumping. Other complaints would be difficult to read instructions as others have mentioned. Some bolt holes may loosen if moderate torque is applied when tightening. (When installing, use a detachable elbow available at any hardware store to prevent loosening!). Finally, the faux fur is very thin, it will be interesting to see how much wear and tear it can take.
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